Federal Employees Credit Union

Privacy Policy


Federal Employees Credit Union (FECU) is committed to protecting our members’ privacy. It is the policy of FECU to hold member information in confidence, subject to applicable legal requirements and standards.

Accuracy of Information

FECU will take reasonable precautions to protect the accuracy and reliability of your member information; however, you are responsible for updating your member record from time to time in order to assure its accuracy. FECU will respond to your requests to update information on your account as quickly as possible.

Internal Procedures

As part of our commitment to protect the confidentiality of your account information, FECU employees are informed of their responsibility to protect confidential member information and are bound by this Privacy Policy. Staff may access your account information only when necessary for business reasons. FECU has also established appropriate security standards to protect against unauthorized access to member information.

When Information May be Shared

FECU only shares information for legitimate business reasons, with the ultimate goal of bringing you greater convenience and more choices. FECU shares member information with its affiliates and certain vendors with whom it has a contractual relationship to provide specific products and services such as insurance services, credit cards and account statements. These insurance services, credit cards and account statements are frequently requested services that FECU would not otherwise be able to provide without affiliates and vendors. These vendors are prohibited from using member information for any purpose other than that for which they have been contracted.

Personal financial information such as your account balance or loan information may be shared under the following circumstances.

(1) when such disclosure is in compliance with the law, government agencies or court orders,

(2) when a third party is verifying the existence or condition of your account in accordance with applicable law,

(3) when necessary to complete a transaction,

(4) to protect secured assets or the assets of FECU,

(5) when you give us your written permission,

(6) to share our experience with you to consumer reporting agencies, such as the credit bureaus.

Non-Disclosure of Information to Affiliates

As a member at FECU, you can be confident that the confidentiality of account information is the rule, not the exception. Although information collected in conjunction with a member’s account remains the property of FECU, members may choose to be excluded from receiving certain marketing materials.

Members may choose to “opt out” of receiving offers of goods or services by direct mail, e-mail or telemarketing. Members who “opt out” will continue to receive offers included in member statements. Please note members may not “opt out” of information sharing for non-marketing purposes, as described in this policy.

If you wish to “opt out” of receiving offers of goods or services by direct mail, e-mail or telemarketing, please put your request in writing and send it to:

Federal Employees Credit Union
210 Walnut St., Ste.132
Des Moines, IA 50309
Attn: Marketing Department

Your request must include your account numbers, and should be signed. One account owner’s request will be considered binding for the purposes of opting out, or opting back into FECU’s affiliate programs.

Obtaining information from affiliates

FECU may purchase consumer information from reputable companies to assist us in our marketing efforts. Upon request FECU will provide the source of this information to interested parties.

Privacy on our Web Site

Through our Web site, we strive to provide valuable information about how we may serve you. We do not gather information on individual users on our Web site. We do collect and store information about the name of the domain from which you access the Internet, the date and time you access our site, and the Internet address of the Web site from which you linked to us. Other than that, we collect information on visitors only in the aggregate and use it for internal review purposes only. This information simply enables us to tell which areas of the site are of most interest to our users, which avenues of site promotions are most effective, and when peak usage times are.

Our Web site does not require you to disclose any personal identifying information. If, however, you choose to contact us via e-mail, please keep in mind that your e-mail address, and any other information your e-mail shows about you, will be revealed to us in the e-mail. We pledge, however, that when you communicate with us via e-mail, we will use your e-mail information only for the specific purpose of responding to your comments or questions. Your e-mail address will not be sold, nor will it be shared with others outside the credit union unless we are compelled to do so by law. Please remember that e-mail is not necessarily secure from interception.

FECU uses an integrated security system to protect your account data from exposure to unauthorized persons. This system is a three-tiered security policy that governs all aspects of our online service. Each tier governs a unique aspect of your online session and transactions with the Credit Union. These policies form a rigid security implementation that enables members to conduct business with the Credit Union via the Internet with an extremely high degree of security.

At no time does anyone from the outside world have access to the Credit Union’s database via the Internet. Any and all requests for data must pass through two distinct validation and control centers. Each request and answer is reviewed at each stop through the firewall. Additionally, any suspicious activity is terminated and causes an alarm.

Our Web Site contains links to other sites. FECU is not responsible for the privacy practices or the content of such Web Sites.

Availability of Policy

FECU is proud of its commitment to member confidentiality, and will make this policy available upon request. We distribute the policy to each new account and to the membership annually. FECU will also post the policy on its Internet home page.


This policy does not address every possible contingency and circumstance, it is intended to provide guidance to FECU management and members and is not intended to create enforceable legal rights in any individual. FECU does not bear any responsibility for any actions or policies of third parties affiliates or non-affiliates. FECU’s President, Board of Directors and Chairman of the Audit Committee may authorize exceptions to this policy. FECU reserves the right to change this policy at any time, with or without notice.


Because of FECU’s high commitment to confidentiality of member information, complaints relating to this policy, or FECU’s perceived non-compliance with the policy, should be forwarded directly to FECU’s President or to a member of FECU’s Audit Committee for prompt consideration.

FECU’s President can be reached by calling FECU at (515) 244-1458. Correspondence directed to FECUs Audit Committee should be addressed to:

Audit Committee
Federal Employees Credit Union
210 Walnut St., Ste. 132
Des Moines, IA 50309

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